Support AMC
Elevating Business Efficiency with Sunbridge Support Services
Introduction to
Sunbridge Support Services
Our comprehensive Support Services are specifically designed to guarantee the continuous reliability and efficiency of your systems. We provide a variety of customized services, such as Support AMC, Ticket-Based Support, Full-Time Support, Resource Augmentation (RA), and Hotfix Upgrades and Feature Enhancements, all tailored to address the specific requirements of your business. Our Support Annual Maintenance Contract (AMC) represents our commitment to upholding the quality of your systems by incorporating regular maintenance, periodic checks, and consistent updates. This ensures that your business operates seamlessly without any unexpected system failures or downtimes.
Why Choose Sunbridge?
Responsive Issue Resolution
Our ticket-based system ensures every problem is meticulously tracked and resolved, minimizing any operational disruption.
Prioritized Assistance
We categorize issues based on urgency and impact, guaranteeing that critical problems are addressed swiftly and effectively.
Dedicated Assistance
Our full-time support team provides 18/5 monitoring and immediate issue resolution to maintain continuous system reliability.
Proactive Maintenance
We conduct regular system checks and implement preventive measures to preclude potential problems, safeguarding your operations.
Flexible Resource Allocation
We provide additional support tailored to your business’s evolving needs, ensuring both scalability and adaptability.
Hotfix Upgrades and Feature Enhancements
We rapidly deploy hotfixes for urgent issues, maintaining seamless system performance.
Our Approach
1
Step 1
Understanding Your Business Needs
Our first step is to thoroughly understand your specific business requirements. This involves analyzing your current systems, identifying pain points, and determining areas for improvement.
2
Step 2
Tailoring Our Services
Based on this we tailor our range of services to align perfectly with your business needs.
3
Step 3
Implementing Support AMC
We initiate our engagement with the Support Annual Maintenance Contract (AMC), focusing on routine maintenance, periodic checks, and regular updates.
4
Step 4
Continuous System Enhancement
We regularly implement hotfixes for urgent issues and upgrade your systems with the latest features and technological advancements, fostering ongoing improvement.
Hypercare Support
Parameters
Description
Coverage Hours
Break Fixes
Ticket Based
Response Time
Minimum Commitment
Advisory Support
SLA
Basic Support
Traditional break-fix support (both functional and technical) for application stability.
8 * 5
Yes
Yes
Best Effort Basis
60 Tickets (valid for 12 months)
No
L1, L2
Hire a Resource
Avail dedicated professionals for specific tasks or projects.
8 * 5
Yes
No
Yes
6 Months
Yes
L1, L2, L3
Enhancement
Improve and upgrade existing systems or processes for better performance and efficiency.
12 * 12
Yes
Yes
SLA Based
Contact Us
Yes
L2, L3
Industries We Serve
Empowering diverse industries with innovative solutions
Don't let system inefficiencies hinder your business growth
Contact us today to explore how our support services can transform your operational capabilities and keep you ahead in the competitive business landscape.