Established Sunbridge Software Services Inc, in 2018
US-DEA (Drug Enforcement Agency) benchmark CSOS in 2011
Employee strength 85+
150+ Successful Dynamics Implementations
Our clientele includes Australia, USA, Europe, Middle East, and India.
60 Microsoft Certified for Microsoft Dynamics Consultants, 10 + Certification on Business Central / Power Apps / Azure
Certifications - Microsoft Solution Partner Certification and Microsoft Azure Partner
IMPLEMENTATIONS
Requirement Gathering
Design and Develop
Test
Deploy
Operate
UPGRADES
On prem to cloud
Version Upgrades
Data Migration
Performance and Improvements
ROLLOUTS
Localizations Analysis
Global and Local Set Up
Test
Deploy
Operate
SUPPORT / AMC
Ticket Based Support
Full time Support (Onsite/ Offsite)
Resource Augmentation
Hotfix Upgrades/ new feature enhancements
TRAINING
Application Training
Training Videos
Training Manuals
Refresh Trainings
What's New Trainings
DEVELOPMENTS
Extensions
Custom Workflows
Reports / Dashboards
Security and Access
User Interface
POWER APPS
Power BI
Power Platforms
Power Automate
Power Virtual Agents
AUDITS
Define SOPs
Application Audit
Implementation Audit
Define & select partner implementation
Requirement definitions
INTEGRATIONS
API's and Middleware
Third party systems
Streamlined workflows
Process Automations
BYOD
Challenges
Complex ineffective
business process
Standalone systems
requiring multiple entries
Poor customer/user experience
Poor vendor selection process
Lack of 360 degree view of organization
Poor data quality and
data silos
Cost and budget
overruns
Supply chain
destructions
Industries
Manufacturing
Pharma & Healthcare
Retail
Professional Services
Non-profit
Financial Services
Hypercare Support
Parameters
Description
Coverage Hours​
Break Fixes​
Ticket Based​
Response Time​
Minimum Commitment​
Advisory Support​
SLA​
Basic Support
Traditional break-fix support (both functional and technical) for application stability.​
8 * 5
Yes
Yes
Best Effort Basis
60 Tickets (valid for 12 months)
No
L1, L2
Hire a Resource​
Avail dedicated professionals
for specific tasks
or projects.
8 * 5
Yes
No
Yes
6 Months
Yes
L1, L2, L3
Enhancement
Improve and upgrade existing systems or processes for better performance and efficiency.
12 * 12
Yes
Yes
SLA Based
Contact Us
Yes
L2, L3
Phillips faced challenges with departmental integration, manual reporting, lack of single source of truth, and limited workflow automation, hindering efficient order management and sales representative activities.
The lack of integration between departments hampered order tracking, financial reporting, and overall workflow automation, impacting productivity, customer satisfaction and growth potential.
By implementing Microsoft Dynamics 365 Finance & Operations and Dynamics 365 Sales, Phillips addressed their challenges with departmental integration, manual reporting and limited sales management capabilities. The solutions provides benefits such as effective customer profiling, territory and client management, real-time stock availability, streamlined order placement, accessible reports for performance tracking and market trend identification.
Tokheim faced challenges with inventory management, data consolidation and tracking sales/purchase orders due to disparate systems, manual processes and a lack of a single source of truth.
This hampered operational efficiency and inhibited effective management of their extensive line of BOM, versions and vendor relationships.
By implementing Microsoft Dynamics AX 2012 R3, Tokheim addressed their challenges with inventory management, stock availability and reporting. The solution empowered field executives with mobile devices, enabling guided sales, streamlined processes, faster product delivery and improved after sales service.Â
