Engage with customers on any channel or device
Create effortless support experiences
Make it easy to find answers through self-service, community, or social channels. Intelligently route cases from any channel to the right agent for quick resolution.
Leverage artificial intelligence through virtual agents
Automate resolution and free up agents for high-value interactions. Built on the most powerful artificial intelligence framework in the market, service bots are smart, fast, and always available.
HP uses artificial intelligence to transform its customer support experience.
Resolve issues with predictive care
Keep customers happy by avoiding service and support issues. Analyze data from connected devices and take action before warning signs become a problem.
Deliver fast, personalized service and support
Guide agents to optimal outcomes
Intelligent automation dynamically guides agents to the right actions by surfacing relevant information exactly when they need it through a single interface.
Personalize service with a complete customer view
Deliver value at every touchpoint. A 360-degree view of each customer’s journey enables agents to anticipate needs and personalize every interaction.
Empower agents with artificial intelligence
Empower agents to be more productive and avoid escalations. Agent-facing bots use contextual data about customers and your business to make smart recommendations.
Capitalize on revenue opportunities
Use service and support as an upsell or cross-sell opportunity by empowering agents with machine learning driven recommendations.