Microsoft Dynamics Sales Capabilities
Marketing
Microsoft Dynamics Marketing enables your marketing team to go seamlessly from planning, to execution, leveraging the power of Office 365 and Power BI to measure your marketing performance across channels from start to finish so you can bring your marketing vision to life.Dynamics Marketing is the best integrated marketing management system on the market, has an advanced capabilities across the board in SMS and email marketing.
Add additional intelligence for Microsoft Dynamics 365 for Sales
Increase conversion and win rates by prioritizing prospects and customers using intelligence and machine learning signals from Dynamics 365 and a subset of unique Microsoft data. Get lead scores, see relationship health and risk, and receive alerts when customers need attention.
Customer Service
Dynamics CRM enables companies to earn customer loyalty and advocacy for life by minimizing customer effort across self and assisted service channels with targeted, relevant service; by deflecting service issues with the ability to proactively recognize and anticipate issues; and predict service with the ability to forecast service outcomes based on patterns and trends.
In order to increase service organizations ability to deliver effortless service experiences by using voice of customer, interactive service hub, Multi-stream dashboard, focused stream, guided service process, knowledge management and award winning unified service desk.
Social
In a socially connected world, engagement with your customers can happen anywhere or anytime. Microsoft Social Engagement puts powerful social tools in the hands of your sales, marketing, and service teams – helping them connect on social media with your customers, prospects, and partners’ right within Microsoft Dynamics CRM or with a stand-alone app. With Microsoft Social Engagement, you can listen, analyse, and drive engagement all within Microsoft Dynamics CRM, Microsoft Dynamics Marketing, or standalone.
Jump in and engage with your customers, reaching them in ways never before possible.In addition to Twitter, Facebook, Blogs (WordPress/Tumblr), Videos (YouTube) and News, you will now be able to search boards/forums and custom sources via RSS this includes internal non-public sources, like Yammer.
LinkedIn and Microsoft
LinkedIn and Microsoft have come together to offer Microsoft Relationship Sales, a solution to empower sellers to drive more personalized and meaningful engagement with buyers.
